What to Expect When You Call Blanchard Law
Making phone calls to find an attorney to represent you when you’ve been charged with a crime can be a frustrating and grueling task. You probably have spent a great deal of time online doing research to try and find the best attorney fit to handle your matter. Now it’s time to pick up the phone and start talking to lawyers about what’s happening with you. Knowing what to expect may help to ease any stress and anxiety you might be having about picking up the phone and making that call. Each law office you call may have a different procedure for how they deal with potential clients. Below is some information that may be useful for you to know before making the call to Blanchard Law:
We will do our best to make sure you are able to speak to a human being, not a recording.
When calling Blanchard Law during normal business hours, you can expect to be greeted by a member of our staff who is eager to get you on the phone with the lawyer who is best suited to assist you with your questions. In addition to having a member of our team answer the phone, it is our goal to have you speak to an attorney as quickly as possible. We know that you need some answers as quickly as possible to ease some of the stress and anxiety that you are experiencing. Sometimes, however, the attorneys in our office are in court, meeting with a client, or on the phone, and it’s just not possible to get them on the phone with you immediately. But, you can rest assured that as soon as an attorney is available, they will return your call.
You can feel free to contact us after regular business hours or on the weekend.
Although after regular business hours and on the weekend, you may not reach a live person, we regularly check messages, and one of the attorneys will be happy to return your call as soon as possible. We know that questions come up at times that are outside of regular business hours, and we’re happy to try to ease your mind whenever possible.
It’s helpful if you can have some information available for us when you call.
When you reach Blanchard Law, you may be asked some basic preliminary questions by a member of our staff in order to provide you with assistance and to determine which attorney might best be able to help you. For example, our staff will ask your name, what type of matter your call is regarding, what county your case has been charged in or is being investigated by, and if the matter you’re calling about is for yourself or someone else.
If you’ve already been charged with a crime, it can be helpful to have information handy such as your case number, your charges, and your next court date. If you’re being investigated for a crime, it can be helpful to provide us with which police agency and which officer is conducting the investigation, if you have that information.
If you’re missing information, however, don’t worry. The attorneys can try to assist you with obtaining the information that is needed.
In talking to one of the Blanchard Law attorneys, it is helpful to have the person available to speak who is actually charged with the crime.
It’s not unusual for us to receive phone calls from loved ones of a person who has been charged with a crime, trying to assist their loved one in locating an attorney. Sometimes, the person charged is in jail and can’t speak to an attorney. If that’s not the case, however, it’s important to keep in mind that the attorneys can provide the most help over the phone if the person actually charged with the crime is available to speak with them.
Only the attorneys can answer legal questions for you.
The person initially answering the phone will typically be a non-lawyer member of our staff. Ethically, a non-lawyer is not permitted to answer any legal questions. It’s a good idea to simply give our staff a very short summary of why you’re calling, because you don’t want to have to repeat your entire story to the Blanchard Law attorney who you will be on the phone with shortly. Our staff will do everything possible to put you in touch with one of the lawyers as soon as possible.
This blog was written by Blanchard Law staff member April Decess. April looks forward to helping you when you contact Blanchard Law!